We coach our customers so that they may overcome the strategic and technological challenges in more than 10 business sectors.
Our objective: to understand your problems, to find tailor made answers together to your challenges and to help you in your in your digital transformation.
Our principal sectors: Banks & Insurance, Energy, Retail, Luxury, Public Sector, Media, Start-ups & Software Publishers, Health & Pharmaceuticals, Logistics and Industry.
Create value from data without compromising security
The collection and processing of customer data is essential today to provide quality and personalized services to them. This value creation can be done by automating the back-office processes to promote analytical processing and AI insights.
Data must not be collected to the detriment of security, which beyond regulatory aspects, remains a determining factor in attracting customers and keeping their trust.
Providing a seamless complete customer experience
Neo-banks and neo-insurers have redefined consumer expectations for customer experience. The new generations are particularly fond of this simplicity, the ability to perform all transactions online and get quick answers anytime, anyplace, anywhere.
To attract this clientele, banks and insurance companies must thoroughly review their range of products and services, and also their ability to aggregate services within their own platform, and overall their omnichannel accessibility (website, application, telephone, chatbot)
Innovating and embracing change
Faced with both strong regulatory constraints and more demanding customers, banks and insurance companies must adopt and implement innovative technologies to optimize their operations, increase their profitability and offer a better experience.
New approach to information systems:
- Money transfer (P2P & contactless), of managing
- International transaction management (with Blockchain, in particular),
- Partnership offers through an API platform
- Contract signing
- Filling claims entirely online
Find out how SFEIR coached Foyer Assurances in setting up an in house Cloud platform and creating new services