Managed Services
Run, MCO, FinOps, SRE and 24/7 support. Operating your cloud-native systems with demanding SLAs and proactive monitoring.
Our vision of managed services
Managed services are not a necessary evil — they are the operational nervous system of the digital enterprise. We treat operations as an engineering discipline in its own right, with its own quality standards, performance metrics and continuous-improvement cycles.
The run is not passive surveillance but an active process of continuous optimisation: every incident is an opportunity for systemic improvement, every alert a signal to be analysed and fixed at the root. We integrate AI into every aspect of operations — incident prediction, auto-remediation, cost optimisation and intelligent log analysis — for systems that are more reliable, cheaper to operate and faster to evolve.
Run, MCO and SRE
We offer flexible service models — Full Managed, Co-Managed and advisory-and-transfer — across Google Cloud, AWS and Azure. Every environment we operate is documented with automated runbooks: not static PDFs but executable scripts, versioned in Git, tested in CI/CD and maintained like production code.
Our MCO (operational maintenance) goes well beyond patching, spanning preventive, corrective, evolutive and adaptive maintenance, with full lifecycle management and zero-downtime upgrades. We apply Google's Site Reliability Engineering principles — SLO/SLI/SLA, error budgets, toil reduction, blameless postmortems — and validate resilience through Chaos Engineering.
Proactive monitoring and AIOps
Our observability platform covers the three pillars — metrics (Prometheus, Cloud Monitoring, Datadog), logs (Cloud Logging, OpenSearch, Loki) and distributed traces (OpenTelemetry, Cloud Trace, Jaeger) — with dashboards tailored by role.
On top we layer AIOps that turns passive monitoring into proactive detection: ML-based anomaly detection, automatic alert correlation, predictive capacity planning and auto-remediation that cuts MTTR for known incidents to seconds. FinOps runs as a continuous operational practice, typically delivering 20 to 35% annual cloud savings through rightsizing, committed-use management and cost accountability.
24/7 support
Our support runs across three levels — immediate triage and runbook execution (L1, available 24/7 with a 15-minute SLA on critical incidents), in-depth investigation (L2) and deep expertise for the most complex cases (L3). On-call rotation and escalation are codified, automated and regularly rehearsed through simulation exercises.
Our teams are structured into dedicated operational pods per client, ensuring deep knowledge of each business and technical context while benefiting from the practice's shared tools, processes and expertise. The objective stays the same: free you to focus on your business while we ensure the reliability, performance and optimisation of your infrastructure.
Need a reliable run? Get in touch.
Let’s talk about your project
A digital transformation challenge? A question about our offerings? Our team replies within 24 hours.